What’s Wrong With Tesla Service? Talking w/ Kim from Like Tesla

My friend Kim (Like Tesla) recently posted a video about her concerns regarding Tesla’s customer service. I have a lot of thoughts about this also so we talked over video chat about our experience and ideas for how Tesla can improve.

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Like Tesla – https://www.youtube.com/channel/UCLdTYHvdML-EXsPeiiYJLqA

Rich Rebuilds Service Issues – https://www.youtube.com/watch?v=pxSQuGeoug8

Hyperchange TV Video – https://www.youtube.com/watch?v=FBXGAdKCu3M

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// Tesla Model 3 (wikipedia)
The Tesla Model 3 is a mid-size (US) / compact executive (EU)[7] luxury all-electric four-door sedan manufactured and sold by Tesla, Inc.[1] Following crash testing it received five-stars in every category from the National Highway Traffic Safety Administration.[8][9] According to Tesla officials, the Model 3 Standard version delivers an EPA-rated all-electric range of 220 miles (354 km) and the Long-range version delivers 310 miles (499 km).[3] The Model 3 has a minimalist dashboard with only a center-mounted LCD touchscreen.[10] Tesla stated that the Model 3 carries full self-driving hardware to be optionally enabled at a future date.[11][12][13]

Within a week of unveiling the Model 3 in 2016, Tesla revealed they had taken 325,000 reservations for the car. These reservations represented potential sales of over US$14 billion.[14][15] By August 2017, there were 455,000 net reservations.[16][17] Limited production of the Model 3 began in mid-2017, with the first production vehicle rolling off the assembly line on July 7, 2017,[18][19][20] with the official launch and delivery of the first 30 cars on July 28.[21] On July 1, 2018, it was announced that Tesla had met its production goal of 5,000 cars in a week.[22][23][24]

Total deliveries passed the 100,000 unit milestone in October 2018,[25] and cumulative sales since inception totaled 147,610 units through December 2018.[26][27][28] The Model 3 was the top-selling plug-in electric car in the U.S. in 2018 with an estimated all-time record of almost 140,000 units delivered, after being the top-selling plug-in car in the country for 12 months in-a-row since January 2018.[29][30]

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